When a refund applies
- Work has not started: if no work has begun within 15 business days of your payment, you can request a full refund
- You cancel before work begins: we refund your payment less any agreed discovery or consultation time already delivered
- We cannot deliver: if we fail to deliver the agreed scope and cannot resolve it with you, we refund payments for the undelivered milestones
What is not refundable
- Milestones or modules that have been delivered and approved
- Work completed before a cancellation, which is invoiced at the agreed rates
- Delays caused by late feedback, approvals, access or materials from the client
- Third-party costs such as hosting, domains, licences and paid APIs
How to request a refund
Email accounts@codeworxdevelopers.com with your project name and the reason. We aim to resolve concerns before a refund is needed, so tell us early if something is not right.
We reply within 5 business days. Approved refunds are paid to the original payment method within 14 business days.
Your contract comes first
If your signed contract or proposal sets different refund terms, those terms apply to your project.