Every engagement follows the same shape, scaled to the size of the problem. You see working software early, decisions are written down, and the people who build it stay with it.
Six stages: Understand, Shape, Build, Connect, Validate and Improve. They scale to the size of the problem, so a small project moves through them quickly and a large one revisits them in cycles.
How often will we see working software?
Every one to two weeks, in a real environment rather than slides. Each demo ends with feedback and the priorities for the next cycle.
Do we need a specification before we start?
No. A description of the problem, the people affected and the systems involved is enough. Shaping the scope is part of the work, and a discovery phase can do it formally.
Which engagement model should we choose?
Choose Discovery when the problem is real but not yet scoped, a defined project when the scope is clear enough to plan in stages, and an ongoing team when a product or platform has a long roadmap.
What do we need to provide?
One person who can make priority decisions, access to the systems involved, time for regular demos, real examples of the work, and any security or compliance requirements in writing.
Who supports the software after launch?
The same team that built it. After release they monitor, fix and improve the software, usually as an ongoing team that owns the roadmap.
You do not need a finished specification. Tell us what needs to change and we will suggest the smallest useful first step.
1We read your brief properly
2You speak with people who can discuss the business and the engineering
3You get a clear next step: a scoped engagement, a discovery phase or a proposal
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